Complaints intake
ComingThe complaints duty, handled. A ready-made complaints form you embed on your site, backed by a log that keeps every complaint and how you handled it — satisfying the duty and feeding your records in one move.
Coming to the Pro plan (£39/month) and above.
What it does
An embeddable, accessible complaints form for your site, plus a log that records each complaint, its category, and how and when it was resolved.
The log flows straight into your record-keeping, so handling complaints properly also maintains the evidence that you did.
Why it matters for the Online Safety Act
A clear, accessible complaints route is a duty in its own right — and the records of how you handle complaints are exactly what record-keeping expects you to hold.
Building both from scratch is fiddly and easy to get wrong; a ready-made intake means the duty is met and the evidence is captured without extra effort.
How it works
Embed the form
Drop the accessible complaints form onto your site — no build work.
Log every complaint
Each one recorded with category, handling, and timescale.
Feeds your records
The log flows into your record-keeping automatically.
The complaints duty is met and its evidence captured at the same time — one embed instead of two jobs.
General guidance to help you prepare your records — not legal advice, and using it does not make you “compliant”.
The complete toolkit
Scope checker
LiveFind out in three minutes whether the Online Safety Act applies to you.
Assessment & document builder
LiveTurn your verdict into your actual OSA paperwork — five tailored, cited documents.
AI surface-scan
LivePoint us at your site and we’ll flag the features that pull you into scope.
Regulatory radar
ComingPlain-English alerts when Ofcom’s codes or deadlines change — and what it means for you.
Living compliance record
ComingA readiness view of every duty — what’s done, what’s due, and when to re-assess.
Evidence pack
ComingOne dated, versioned export of everything — the record you’d hand Ofcom or a buyer.
Complaints intake
You’re hereAn embeddable complaints form and log that satisfies the duty and feeds your records.